Privacy Policy

1. Introduction

Welcome to MadeInSG ("we", "our", "us"). We are committed to protecting the personal information of our users, makers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform at madeinsg.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Your name, email address, and password when you register.
• Profile Information: Brand name, bio, profile photo, and contact details for maker profiles.
• Transaction Data: Purchase history, order details, payment references, and billing information.
• Communications: Messages sent through our platform between buyers and makers.
• Usage Data: Pages visited, features used, search queries, and interaction with listings.
• Device Information: Browser type, IP address, and operating system for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Facilitate transactions between buyers and makers.
• Provide, maintain, and improve our platform and services.
• Send transactional emails (order confirmations, booking updates, messages).
• Communicate platform updates, promotions, and newsletters (you may opt out at any time).
• Detect, investigate, and prevent fraudulent or prohibited activities.
• Comply with legal obligations under Singapore law.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Makers: Your name, shipping address, and order details are shared with the relevant maker to fulfil your order.
• Buyers: Your maker profile information (brand name, bio, contact) is visible to buyers on the platform.
• Service Providers: Third-party vendors that help us operate (e.g. payment processors, email services, cloud hosting).
• Legal Authorities: When required by law, court order, or to protect the rights and safety of our users.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. You may request deletion of your account and associated data at any time by contacting us at hello@madeinsg.com. We may retain certain information as required by law or for legitimate business purposes.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse usage patterns. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

7. Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Withdraw consent for the collection or use of your data (subject to legal or contractual restrictions).

To exercise these rights, please contact us at hello@madeinsg.com.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
hello@madeinsg.com
MadeInSG Pte. Ltd., Singapore