Return Policy
Last updated: March 2025
1. Overview
MadeInSG is a marketplace for independent local makers. Because each maker sets their own policies for their handmade or custom products, return and refund terms may vary. This page outlines our platform-wide baseline policy. Always check a maker's individual listing for specific return terms before purchasing.
2. Products
Damaged or Defective Items
If your item arrives damaged or is materially different from the listing description, you may request a return or refund within 7 days of receiving the item. Please contact the maker via MadeInSG messaging and provide photos as evidence. If unresolved, escalate to MadeInSG.
Custom & Personalised Orders
Custom-made or personalised items are generally non-refundable unless they arrive damaged or significantly differ from what was agreed. Please confirm all details carefully before placing a custom order.
Change of Mind
Returns for change of mind are at the individual maker's discretion. Some makers may offer store credit or exchange. This will be stated in their listing. Return shipping costs for change-of-mind returns are the buyer's responsibility.
Food & Perishable Items
Due to hygiene and safety reasons, food products and perishable items are non-refundable unless they arrive in an unusable or unsafe condition.
3. Services
For service listings (e.g. photography, design, custom commissions):
- Cancellations before the service commences may be eligible for a full or partial refund depending on the maker's policy and any work already completed.
- Once a service has been fully delivered as described, refunds will generally not be issued.
- If a maker fails to deliver the agreed service, you are entitled to a full refund under our Buyer Protection policy.
4. Workshops & Classes
- More than 48 hours before the session: Full refund or rescheduling, subject to the maker's policy.
- Less than 48 hours before the session: Refunds are at the maker's discretion. Some makers may offer a credit toward a future session.
- Maker cancellations: If a maker cancels a confirmed session, you are entitled to a full refund or free rescheduling.
- No-shows: If you do not attend without prior notice, refunds will not be issued.
5. How to Request a Return or Refund
- Message the maker directly through the MadeInSG platform explaining the issue.
- Include photos or supporting evidence if the item is damaged or incorrect.
- Allow up to 2 business days for the maker to respond.
- If not resolved, email us at hello@madeinsg.com with your order number and we will step in to assist.
6. Refund Processing
Approved refunds are processed within 5–10 business days and returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Please note that payment processing fees may not be refunded, depending on the reason for the refund.
7. Contact Us
For return and refund enquiries, please contact us at hello@madeinsg.com with your order number and details of your request.